Some common doubts about using SPARK and their solutions from my experience. I welcome the comments from experienced hands so as to make this post more helpful to the SPARK users.
Q. HRA is present in the Part Time staff’s bill. Why?
A. Administration - Edit employee record – Type PEN No. of the employee – Present service details – Employment type - Ensure that it is set as Part Time Staff.
Q. DA Arrear merged in previous month is present in the latest bill also. Why?
A. Administration - Edit employee record – Type PEN No. of the employee – Allowances – Check whether more than one entry is saved with same amount.
Q. ‘No Privilege’ error message is appearing when trying to process SDO’s salary bill. Why?
A. 1. Administration - Edit employee record – Type PEN No. of the employee – Present service details – SDO code - It must be a 6 digit code. If not, prefix zeros to make it 6 digits.
2. Salary Matters – Est. Bill Types – Select your office. Check whether Bill Sl. No. is set as SD for SDOs. It should set by the establishment user.
3. Administration – User admin – Type PEN No. of the employee – check whether authorization code set as S.
Q. One employee is missing in the present month salary bill. Why?
A. 1. Administration - Edit employee record – Type PEN No. of the employee – Present Salary – Ensure the correct Bill type is set for this employee.
2. Administration - Edit employee record – Type PEN No. of the employee – Ensure the superannuation date/Retirement date is correct. Establishment user can correct it.
3. Service Matters – Retirements – Check whether name of this employee is present there with incorrect retirement date.
4. Administration - Edit employee record – Type PEN No. of the employee – Leave Availed – Ensure there is no wrong entry.
5. Salary Matters – Changes in the Month – Stop/Release salary – Ensure name of the employee has not been put in that option.
Q. Name of the employee is missing in the Increment Sanction window. Why?
A. 1. Administration - Edit employee record – Type PEN No. of the employee – Present Salary – Ensure ‘Next Incr date’ is correct.
2. Try clicking in ‘Stagnation Increment’ in the same window. If the name of the employee is present there, you can sanction the increment as a normal increment.
Q. Increment cannot be sanctioned. Why?
A. 1. Administration - Edit employee record – Type PEN No. of the employee – Present Salary – Ensure ‘Next Incr date’ is correct.
2. Administration - Edit employee record – Type PEN No. of the employee – Present service details – Ensure the superannuation date/Retirement date is correct. Establishment user can correct it.
3. Service Matters – Retirements – Check whether name of this employee is present there with incorrect retirement date.
4. You can try again with ‘Order No.’ column left as blank.
Q. Report cannot be generated after sanctioning the increment. Why?
A. Report should be generated before saving the increment sanction. Otherwise you may not get the report later.
Q. ‘Invalid Basic Pay’ error message is appearing when editing ‘Present Salary’ page. Why?
A. Administration - Edit employee record – Type PEN No. of the employee – Present service details – Ensure the Designation and Scale of Pay entered is correct.
Q. Employee on LWA is present in the salary bill. Why?
A. Administration - Edit employee record – Type PEN No. of the employee – Leave Availed – Ensure the LWA taken is entered month wise. (Eg: 01/10/2010 – 31/10/2010, then 01/11/2010 – 30/11/2010)
Q. DA amount in the salary bill is higher than the actual amount for UGC staff. Why?
A. Administration - Edit employee record – Type PEN No. of the employee – Present service details – Service category – Ensure it is set as ‘UGC AICTE Med Ed Rev’.
Q. Deduction set for an employee is not affecting in the present month salary bill. Why?
A. Administration - Edit employee record – Type PEN No. of the employee – Present Salary – Ensure the ‘From Date’ & ‘To Date’ column is set as the month for which the deduction is being affected. (Eg: If you want to deduct GPAIS from the salary bill of November, date column should be set as 01/11/2010 – 30/11/2010.) Date column for the deductions like PF, GIS, etc can be left blank to affect it in every month.
Q. Provident Fund schedules are generated separately for some employees. Why?
A. Administration - Edit employee record – Type PEN No. of the employee – Present service details – Ensure the ‘PF type’ selected is correct.
Q. Cannot transfer an employee to a new station. Why?
A. 1. Administration - Edit employee record – Type PEN No. of the employee – Service History – Check the last few entries. Ensure the date entered is correct without any service breaks.
2. Administration - Edit employee record – Type PEN No. of the employee – Present service details – Ensure the superannuation date/Retirement date is correct. Establishment user can correct it.
Q. From where an SDO obtain his/her PEN No. and password?
A. The establishment user of the office, where the SDO is working, can create a PEN No. for the SDO using Administration – New employee record. Before creating a new PEN, it should be ensured that there is no PEN created for him/her earlier even if he/she is a fresh employee. Search using Queries – Employee search – Enter first few letters of the name and Date of Birth. No need of selecting the Department.
After creating the PEN, contact your Departmental Master User (DMU) or send an email to SPARK call centre (info@spark.gov.in) with following details.
1. PEN No. & Name
2. Designation, Department & Office Address
3. SDO code
4. Head of Account (7 tier)
5. Gazetted Ent. No.
6. Treasury Specimen Signature Card No.
7. DDO code of SDO
8. Specify whether the SDO is a DDO or not.
9. Contact mobile no.
Q. Employees who are occupying departmental quarters are not eligible for HRA. But HRA is present in their salary bill. Why?
A. Administration - Edit employee record – Type PEN No. of the employee – Quarters – Ensure the ‘Eligible for HRA’ column is selected as ‘No’.
You can download this post as pdf by clicking here.
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updated on 06.12.2010
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You can download a list of DMUs in some departments by clicking here.
